Contacts

Need a hand with your account? Wondering why a payment is still pending, or which games count towards a promotion? Write to us. Our team handles account queries, verification questions, deposit and withdrawal issues, bonus terms and safer-gambling requests every day, and we answer each message in the order it arrives.

Suggestions are just as welcome as problems. If a page is confusing, a filter is missing or a payment route would suit you better, tell us — a good share of what we have changed on the site started as a player message. Open communication is how trust gets built, and we would rather hear the awkward feedback early.

The form below is the quickest and most reliable route to our support staff. You can also email info@neptuneplay.com, or use live chat inside your account between 08:00 and 00:00.

Your name Email Subject Message Send message

Please never send passwords, full card numbers or one-time codes in a message. We will never ask you for them.